What are your terms of Payment for Web, Phone & Fax Orders?
All orders must be PRE-PAID by credit card in US Funds only. Website shoppers may also use PayPal. Sorry, no COD orders.
What are your terms of Payment for Mail-In Orders?
What credit cards do you accept?
All orders received by mail must be PRE-PAID by credit card in US Funds; US and Canadian customers may also pay by a personal check in US Funds drawn on an American Bank. Sorry, no cash or COD orders.
We accept Visa, Mastercard and Discover credit cards only. Please include card expiration date and 3 digit number on the back of card for added security.
What is the fastest way to order items selected from your printed catalog via your Website?
Click on “Quick Order” in the bar that appears on all pages of the website. Simply type the Item # and Quantity of each item you want to order into the blank boxes on your screen. When finished, click the “Add Items” button. You will then be taken to your shopping cart where you may then continue shopping or checkout.
What is Scroller's Return Policy?
We want you to be totally satisfied with your purchases. All items (with the exception of opened electronic media) are returnable as long as they have not been used and are in new condition. All returns must include the original invoice with a brief explanation within 30 days of original reciept of your order. We will promptly credit your account or credit card (less postage and handling charges). If you paid by check, we will credit your account or, if you prefer, send a refund after your check has had time to clear your bank.
How can I communicate with a Customer Service Representative?
You can phone our friendly Customer Service Reps anytime Monday through Friday, from 9:00 am to 4:30 pm, EST at 1-800-486-6053 or you can email them anytime. Emails will generally be answered the next day.
Does Scroller have a Retail Store?
YES!! We share retail space with our parent company, The Winfield Collection, in Linden, Michigan. Many project prototypes are on display for your viewing convenience; all patterns & supplies are available for purchase. For retail store hours and map/location information, click on “Showroom” at the bottom of any of our website pages.
Do you charge Sales Tax on Website Orders? How about out-of-state Orders?
We are required by law to charge Michigan Sales Tax (currently 6%) on all orders shipping to any state of Michigan address, regardless of how the order was placed. By law, Michigan Sales Tax is calculated on the order total (merchandise total and shipping & handling charges). Orders shipped to destinations outside of the state of Michigan are not subject to Michigan Sales Tax.
Do you strictly sell "Scroller-only" patterns?
Although most projects are designed "in-house" here at Scroller, we do offer patterns created by off-premise designers as an added convenience to your 'one-stop' shopping experience! We appreciate your input, anytime, as to patterns you're looking for ~ we will do our very best to try & offer them at some future point in time!